FAQ
General Questions
Q: Is Snaptube free to use?
Yes, Snaptube is an 100% free app, no payment needed.
Q: Why Snaptube is not on Google Play? Is Snaptube safe?
Snaptube is not on Google Play due to Google’s Policy which prohibits YouTube downloading apps for copyright concern.
Snaptube is safe and clean, not virus or malware.
Q: Can I use Snaptube on my iPhone or iPad?
Snaptube is now available for Android only.
Q: How do I download videos?
When you find the video you would like to download, go to the detail page, click the download button on the lower right side, choose a resolution, download will then start.
Q: How do I search videos?
You can search videos in the search bar, or navigate to YouTube tab and search.
Q: How do I filter search results?
At the bottom of the result page, you can see Duration and All time options, with which you will be able to filter the results by length and uploaded date of the video.
Q: How do I update my Snaptube?
When there is a new version, you will get a notification to ask you to update. Click to download the updates. If the update doesn’t work, please go to www.snaptubeapp.com to download the new version and install. If the installation fails, please uninstall the current Snaptube and install again.
Q: How can I contact Snaptube to give feedback or request cooperation?
There are 3 ways you can contact Snaptube - Go to Settings, click Report a Bug, or Like us on Facebook. Or drop us an email: hello@snaptubeapp.com
Q: How to get up-to-date news about Snaptube?
Follow us on Facebook: http://facebook.com/snaptubeapp
Q: Is it legal to use Snaptube?
Snaptube can only be used for personal purpose, any violation will lead to terminal of the service. Please use snaptube under the law of your country.
To Download Videos or Music from YouTube
Q: When choosing to download mp3, is the mp3 downloaded or the video then converting to mp3?
The AUDIO file of YouTube video downloaded directly, and automatically converted to mp3 format.
Q: Why 1080p or 2k video download is not available?
For some x86 devices, 1080p video, mp3 and 2K video is currently not available for downloading. x86 devices are like Asus Zenfone, Lenovo K900, Acer Liquid C1, Lumia 1000, Moto XT890, etc.
For several YouTube videos, the original resolutions of which are less than 1920x1080, Snaptube only provides options no higher than the original quality.
Q: How can I download in a faster speed?
To speed up a certain task, you can try set the Max Download Tasks to 1 and pause all other tasks.
Or try to turn off the Fast Download Mode in the Settings.
Q: How can I set the task numbers, so that I can download more videos at the same time?
You can set the number from 1-10 in Settings - Max Download Tasks.
Q: Why there is no download button for YouTube videos?
Sorry, the service is not supported in your region due to the Terms of Service of YouTube.
Q: Download failed with the message "This website is not available in your country or region."
Sorry, the service is not supported in your region due to the Terms of Service of YouTube.
Download Videos from Other Sites
Q: How can I download Facebook video?
Please login your Facebook account in Snaptube, when there’s a video on your timeline/ group/ page, you’ll see a white download button on the up left corner of the video, click it to download.
Q: Why I cannot download the Facebook videos in HD resolution?
The files you downloaded from Facebook or other video sites except YouTube are the original file.
Q: Why can't I use 'copy url' to start downloading videos from my Facebook app?
The 'copy url' feature is currently only available for the videos shared to 'public', for those shared with secrets groups or limited friends, Snaptube can't access for now.
Q: How to download videos or pictures from Instagram?
Step 1, Find the video you want to download. Click the More button at the lower-right corner of the picture, near the Comment button.
Step 2, Click the Copy Share Url.
Step 3, Go back to Snaptube, Snaptube will automatically open the url, click Download button.
Q: Why is the download button in grey color?
Please first try to click the Play button of the video, and then the download button will turn red.
Q: Why the embedded youtube videos in some website are not available to download?
The embedded videos are currently not supported by Snaptube.
Q: It says ‘Failed to query video info’, what should I do?
The connection between you and the server is weak, please try again later. If the problem still exists, please send us a bug report with the video url.
Q: Why the download tasks stopped?
Download tasks stop when the network is unstable or too weak, the app automatically try to reconnect for limited time, if the network problem still exists, the download stopped. You can resume it manually.
Q: Why do I need to wait for a few seconds when downloading big files?
Snaptube needs some time when trying to store things on your device. Saving files to phone memory takes less time than storing to SD card.
Q: How can I download videos from websites that are not listed in the homepage or bookmark?
Copy the link of the video and paste it in the search box of Snaptube, and click Search or Enter.
Visit a site frequently? Add it to the homepage so that you don’t need to copy and paste urls next time.
To Save Files & Erase History
Q: How to download files to SD card?
Go to Settings in Snaptube, click Download Path, choose Phone or extSdCard, choose an existing folder or create a new folder, and click Yes. If there is no option of SD, please send Snaptube a bug report.
Q: How to remove search or download history?
Click the search box, pull up the page and you’ll see the Search History, click the Trash to erase the search history.
Go to My Videos - Downloaded, click the ... of the video, choose Delete, choose Delete history. If you want to delete the file, choose Delete file instead.
Q: How to visit the web page of my downloaded files?
Go to My Videos - Downloaded, tap the downloaded file, choose GO TO WEBSITE.
Update Fail
Q: What should I do if Snaptube fail to update to the newest version
Go to www.snaptubeapp.com and download the new version there
Q: Why must I update Snaptube
Because there are bugs in some versions that will disable the download function. So please use the new version to enjoy Snaptube better
Update Snaptube and reject ads fraud
Since August 15th, some users have reported that they got a warning from Google Play Protect, saying Snaptube is trying to use your device to commit an ads crime. The reason is that some older versions contain harmful malicious errors, and its name called Mango, a third-party software development group, which conflicts with the privacy/security policy, so Mango is banned by Google. We will terminate their service on Snaptube as soon as possible, but Google may not provide a quick response.
So to protect you from damage and make you more confident about our app, please download and update to the latest version or higher on our official website (please uninstall the old version first if you cannot install directly). Here is the link: https://www.snaptubeapp.com.
Here we present our greatest apology, and please know that we always take user experience and safety as our top priority, and welcome your questions and suggestions!
Snaptube Team